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Look Beyond 5* Ratings
Unlock what your guests actually think, feel and do.
Standard feedback forms and NPS tell you what happened, but they miss the psychology behind why it happened.
JoyPoint from Katapult goes deeper.
By decoding the guests' micro-moments across Body, Heart, Mind, and Soul, our in-house design team transforms raw guest feedback into actionable insights - telling you what to fix first, not just what happened - to improve your operational, strategic and investment decisions confidently.
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USED BY
Executives
To consider reinvestment projects in their attractions.
USED BY
Operations
To improve the guest experience and operational friction.
USED BY
Marketing
To provide a feedback loop of what guests are wanting next.
USED BY
Brands & IPs
To monitor the performance of their licensed experience.
How It Works
With Solutions Ready In 4 Weeks
STEP#1
We create a bespoke online survey and collaborate with your team to promote and gather responses.
STEP#2
We collate and analyse responses using our unique psychological model — with our design team ranking the results into what to fix first, and why.
Step #3
Our design team will host a feedback session to talk through your results and consider ideas on how you can improve.
BUILT FOR
Theme Parks & Themed Resorts
BUILT FOR
Museum & Heritage Attractions
BUILT FOR
FECs & Indoor Experiences
BUILT FOR
Zoos, Aquariums & Farm Parks
Packages & Pricing
The Deepdive
In-person research study with your team and guests to identify improvements, alongside analysis from JoyPoint. Includes:
£15,000+
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In-person guest surveys
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Mystery shopping
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Workshops with operational team
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Workshops with guests
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Design and operational audit
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Special project focus
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Ongoing insights using JoyPoint
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