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Insights
Creemos en el diseño basado en insights. Cuanto mejor comprendamos a los visitantes, el mercado y las tendencias del sector, mejor será la experiencia para los huéspedes y mejores resultados comerciales para los clientes. Así es como integramos insights en su proyecto.
#1 COLLECT
Our team will conduct a full-day site visit to evaluate how your guest experience and operational performance align with your core objectives.
Guest experience
We delve into the typical guest experience, reviewing their typical thoughts, feelings and actions. Spend and dwell time will also be analysed.
Operational performance
Are staff, rides, F&B and the general guest flow achieving success together? We will review and observe pinch points and areas with operational challenges.
Inclusive design
It's not just about wheelchairs and lifts. We review experiences for inclusion, equality, diversity and sustainability, as well as accessibility.
#2 COLLABORATE
Together, we identify the key areas for optimisation at your visitor attraction.
Discovery day
Discovery day is an in-person meeting, where we present back the site visit findings and brainstorm on future projects of focus.
Strategic and data review
We will also review your strategy, business plan and current attraction performance, to help identify opportunities.
#3 COMMIT
We collective commit to improve your attraction.
Optimisation report
A full optimisation report will identify short, medium and long-term projects to optimise your visitor attraction.
All suggestions will be aligned to your overall strategy and business plan.
Perspectivas que se adaptan a ti
Nuestro equipo ofrece un enfoque objetivo a sus perspectivas. Contáctenos hoy mismo para hablar sobre sus desafíos actuales y crearemos un paquete de apoyo a su medida.