Manheim

Manheim

Guest Experience

Manheim Bruntingthorpe guest experience designs, completed by Katapult

Katapult were intrinsic to the overall vision and ultimately, contributed to the successful delivery of Manheim Bruntingthorpe.

Director of Marketing - Laura Lunn

Manheim

HOW DO YOU CREATE A STATE-OF-THE-ART VEHICLE AUCTION SITE, THE FIRST OF ITS KIND IN THE UK?

We were approached by the world’s largest automobile auction company, Manheim, to create a unique auction centre at their site in Bruntingthorpe, UK. They wanted to introduce a “double-blocking system” that would allow them to offer four vehicles for sale simultaneously – doubling their selling capacity at any one time.

THE EXECUTION

As well as working on the designs for the double-blocking system, we also revamped their cafe at the site. The cafe had previously been about ‘convenience’, but we wanted to create a destination – a space where customers and clients could network and enjoy the time spent at Bruntingthorpe. We created a space with areas for clients to hold meetings and display screens that offered details of vehicles on sale, as well as messages from partners.

When creating the look and feel of the site we researched guest flows revealing the customer type and behaviours. We found that buyers of high-end cars were visiting this site much more than any other buyer. We delved into the heritage of the area too – Bruntingthorpe was an airfield used in World War II and has a strong aeronautical background. For those reasons, we created a space that was more executive and had a nod to the aviation history of the site.

Completed design for Manheim Bruntingthorpe, created by Katapult

THE OUTCOME

The launch of Manheim Bruntingthorpe ran from Monday 25th – Friday 29th September and exceeded expectations; more than 1,400 people attended, both at the venue and online. Manheim also achieved a 100% sale conversion at the inaugural BMW group auction on Monday and sold over 1650 cars across the week.

“Katapult delivered a complete end-to-end customer experience strategy, from concept development, through to understanding the Manheim customer needs and complete visual execution. They provided exceptionally high attention to detail; all delivered through CGI visualisation for the interior theming and video walls, and branding and theming our new food and beverage area. It’s now recognised as a global industry’s flagship auction centre, delivering commercial success and exceptionally high customer satisfaction.”

DIRECTOR OF MARKETING – LAURA LUNN

Manheim

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