Guest Experience Audit

Improve your visitor attraction

Our team are industry fanatics and experts, who understand the importance of a great guest experience to both the visitor and the operator.

Our Guest Experience Audit provides you with detailed insight into the thoughts, feelings and actions of guests as they experience your attraction – highlighting areas of improvement and opportunity.

Make clear decisions

Our Guest Experience Audits are flexible based on the size of your visitor attraction and help you make clear decisions on:

  • Key areas for improvement and investment
  • Upgrades to staff training and/or technology
  • Improving operational guest flow
  • Strategy to improve guest reviews

Greater satisfaction, dwell time and spend

Start identifying opportunities in your attraction to generate greater guest satisfaction, dwell time and spend by getting in touch with us today.

More than just a document, this Guest Experience Audit provides key recommendations to help you improve your visitor attraction in the short, medium and long term. Our previous clients include theme parks, heritage attractions, family entertainment centres and museums.

 

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