Our approach

Katapult design themed attractions and experiences that amaze and engage visitors globally. Our work is enjoyed by 50 million visitors, at 81 theme parks, in 18 different countries, every year. As well as increasing guest experience, we thrive on helping you generate more income, more fans and bring the vision for your attraction to life.

This is how we do it…

THE POWER OF THREE

Guest experience isn’t limited to just the ‘visit’ anymore – but you know that already. Alignment across your physical and digital assets provides a wondrous destination that keeps your visitors coming back for more.

That’s why we provide expertise to align and enhance your pre, during and post visit activities.

The pre-visit guest experience expertise Katapult can offer includes a guest experience audit, marketing strategy, content creation and IP collaborations.

If you want ticket sales, add-on bookings, a new audience or to launch your latest experience then this is where the hard work happens. We’ll explore all the physical and digital opportunities and work out which ones to activate. Then we sprinkle our digital fairy dust – driving online engagement and performance.

Katapult guest experience agency can offer support to improve your 'during visit' of the guest's visit.

Enhanced dwell time, spend per head and loyalty all have one thing in common – incredible guest experience! We create ideas that extend your season, enhance merchandise and F&B sales and get guests talking. This is where the magic happens and the commercials get boosted.

Katapult can help you improve your guest experience post-visit to your attraction, including merchandising content, community building and providing digital marketing insights.

Keep the relationship going beyond the visit. Targeting guests in dynamic ways builds communities of loyal fans, improves return visit rates and creates memories. We ensure guests fall in love long-term with your brand.